Operational evidence guide

Trace the physical object, decision, and proof across every handoff.

Traceability is more than a timeline of statuses. Identity, custody, quantity, location, task, executor, command, package, movement, milestone, exception, evidence, and cost must remain queryable as one connected story.

Evidence chain

Follow what moved and why.

Identity → physical work → custody → proof → finance

01 / PRODUCTCanonical identity

SKU, merchant alias, barcode, lot, serial, expiry, packaging, owner.

02 / INVENTORYPhysical state

Handling unit, quantity, location, quality, hold, reservation, count.

03 / WORKExecution evidence

Task, operator or robot, station, scan, command, acknowledgement, completion.

04 / SHIPMENTPackage and movement

Carton, pallet, label, tracking, leg, stop, load, tour, custody.

05 / PROOFObserved outcome

Milestone, confidence, exception, photo, signature, document, POD.

06 / FINANCECommercial close

Quote, charge, invoice, payment, carrier cost, claim, settlement, margin.

Questions the model must answer

Can an investigator move in both directions?

FORWARD

Where did this lot go?

Find transformations, handling units, allocations, orders, packages, shipments, consignees, delivery evidence, holds, and open exposure.

BACKWARD

What produced this shipment?

Trace package contents, picks, source locations, lots, receipts, supplier, ASN, inspection, and product mapping.

DECISION

Why did execution stop?

Read rule, current state, reason, affected objects, authorized next action, owner, timestamp, and audit.

COMMERCIAL

Why was this amount billed?

Move from invoice line to rate rule, source work, quantity, shipment, evidence, reviewer, adjustment, and payment.

Integrity tests

Prove that correlation survives failure and correction.

Duplicate scan

One business result.

Retry the event and retain the same outcome without deleting the second attempt.

Late carrier event

Preserve sequence and source.

Do not let a lower-confidence late milestone overwrite stronger proof silently.

Manual correction

Link before and after.

Retain actor, reason, original value, corrected value, affected objects, and downstream reconciliation.

Robot timeout

Command is not completion.

Keep mission intent, vendor exchange, watchdog, physical observation, recovery, and task state distinct.

Recall

Preview before hold.

Identify affected stock, handling units, orders, shipments, locations, and exclusions before action.

Tenant export

Verify outside the platform.

Check schemas, row counts, hashes, entity links, and representative imports independently.

Route and custody

Do not flatten a movement into one tracking number.

Stops, legs, modes, executors, equipment, planned and actual times, custody handoffs, and evidence remain ordered on the transport graph.

  • Partner fleet or external-carrier executor per leg.
  • Handling units and packages linked to movement.
  • Milestone source, confidence, and correction lineage.
Route planning workspace showing shipments, stops, consolidation, distance, duration, and route evidence
Ordered movement context supports execution and later investigation.

Trace one object

Bring a lot, package, shipment, POD, and invoice.

Walk forward, backward, through failure, and through correction without spreadsheet correlation.