Connect your routes, your drivers and your customers.
Plan how your team assigns deliveries, shares stop instructions and follows customer outcomes. We help you define a delivery workflow around your fleet, dispatch team and service commitments.
Start with your routes, drivers and the information each stop requires.
Everyday work
A clear handoff from dispatch to delivery.
Assign the work
Identify the driver, vehicle, deliveries and planned stops. Include addresses, time windows and the instructions the team needs.
Prepare the handover
Agree how parcels and loads are identified at pickup, who confirms the handover and where dispatch finds that record.
Define each stop’s outcome
Choose the delivery information your service needs: recipient details, signature, photo or a reason for a failed attempt.
Organise customer follow-up
Give dispatch a clear owner for late deliveries, missing information and retries. Agree how customers receive updates.
Access and connection
Design the workflow around your operation.
What should we bring to the discussion?
A representative route, the vehicles and drivers involved, your customer promises and examples of successful and failed deliveries.
How should a delivery be confirmed?
Agree which record confirms delivery, who can correct it and how dispatch reviews it. A photo or parcel scan should remain linked to the relevant shipment and stop.
How do we choose the right tools?
Describe the devices your drivers use, your dispatch software and the places where network coverage is limited. We will review the appropriate workflow and connections with your team.
Prepare your rollout
Tell us who needs access, which devices they use and where work happens. We can help plan the accounts, equipment and first workflows for your team.
Your fleet, delivery areas and a representative route
Required stop information, delivery records and customer updates
Your dispatch contacts, existing tools and network constraints
Connect your tools
Connect mobile work to the rest of your operation.
Bring orders, stock and delivery information into the tools your team uses. Explore the API and SDK documentation to plan integrations, authentication and access for each role.