Channels and customers
Stores, marketplaces, portal and customer service feed one order and order-line model.
Order Management System
Keep your customer promise when the plan changes.
Ysend brings orders from every channel together, chooses the right stock and keeps customers informed through delivery.
Bring orders and their requirements together
Commercial rules
Slots, pre-orders, backorders, prices, supplier sourcing and service constraints remain explicit.
Build a promise that can be checked
- 1
Source
Find the inventory, supplier or site capable of serving demand.
- 2
Allocate
Reserve the right quantity without confusing commercial availability with physical custody.
- 3
Cartonise
Prepare execution units and delivery constraints before release.
Send every order down the right path
Warehouse, own fleet or external carrier: OMS starts the right execution flow.
To WMS
Create fulfilment work in the site that holds inventory.
To TMS
Create transport demand for a fleet operated by the transport business.
To TTMS
Request an external-carrier service, with a separate quote and booking.
Change an order without breaking its history
Cancellations, exchanges, returns and backorders remain linked to the order. Customer service can review changes, decisions and actions already completed.
One timeline for customers and operations
Commercial state
The customer sees the promise, accepted changes and next meaningful milestone.
Execution state
Warehouse and transport statuses return without being confused with order state.
Service context
Support can recover reasons, evidence, decisions and the owner of the next action.
Before you decide
Choose how you manage orders.
OMS coordinates the order. WMS manages stock, TMS runs your fleet and TTMS manages external carriers.
What is the difference between OMS and WMS?
OMS coordinates the order, inventory availability, allocation and customer-requested changes. WMS carries out the physical warehouse work. They share progress along the same order journey.
Can I keep my sales channels?
Available integrations connect stores, marketplaces and business systems. The data exchanged and synchronisation schedule depend on each connector and are clarified before setup.
How are changes and returns tracked?
Cancellations, exchanges, backorders and customer-service actions remain linked to the order. Return transport and warehouse inspection are coordinated with the tools that carry out those steps.
Connect your channels to execution
We start from channels, allocation rules, inventory sources, exceptions and return paths that must be preserved.