Give ongoing collections, seasonal releases and returns consistent product identities and practical fulfilment.
What you start with
Follow the operation
Who takes this stepCatalogue reviewer
Check the suggested matches instead of assuming that similar product names are the same item. The shared product record tells staff which colour and size to pick, whichever shop the order came from.
Approve only the mappings that identify the same physical variant; keep a different size distinct.
Who takes this stepStore integrations / merchant
Supply recognised orders from the connected shops and review import results. Compare the combined demand with the stock available for that product, while retaining each order's reference.
Preserve each source order so customer service can trace it later.
Who takes this stepWarehouse operator
Use the recognised product in picking and packing. Similar artwork or names must not override the variant identity that the customer selected.
Investigate a product mismatch before completing the affected order.
Who takes this stepMerchant and customer service
Follow the shipment for the customer's original order. A member-shop purchase and an event-shop purchase retain their own recipient and delivery history even when the product is shared.
Use the order's own shipment evidence when a member asks where their item is.
Who takes this stepCustomer service → returns operator
Open order-linked return cases and attach evidence. Inspection determines which items can enter the agreed restock process and which require a hold; commercial refunds are a separate responsibility.
Complete the authorised disposition before treating any returned unit as available to sell again.
Both channels resolve to the intended physical product without mixing size or colour.
Your team can identify the originating store and shipment for a sample order.
Support and warehouse staff know how evidence leads to a hold, disposition and customer response.
Through the Ysend API you can suggest and review matches between shop product codes and your products, follow orders, and open returns with photos or documents linked to the original shipment.
With the appropriate role and access, merchant mobile users review mappings, look up orders and follow returns. Actions require connectivity.
Applications